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Transfer/Cancellation/Refund Policy

Registration is required for Inova HealthSource programs. For all questions regarding an Inova HealthSource program, please call the registration line at 703-750-8800, Monday through Friday, 8:30 a.m. to 6:00 p.m. A 24-hour voicemailbox is available for your convenience. Registration is also available 24 hours a day on this Web site.

Full payment is required at the time of registration.

Transfers

• ACLS or PALS programs are processed without a fee up to 10 business days before the start date of the program.
• All other programs are processed without a fee up to 5 business days before the start date of the class or program.
• Requests received after the time limits listed above will be subject to additional class fees.

Cancellations

• ACLS or PALS programs are processed without a fee up to 10 business days before the start date of the program.
• All other programs are processed without a fee up to 5 business days before the start date of the class or program.

Refunds

• Will not be given for any class after it has begun.
• Will not be given if cancellations are not made within the time limits listed above.
• There are no refunds for materials/books that have been sent out, unless they are returned unopened and are reusable.
• There are no refunds for ACLS Anywhere CDs once they have been picked up.
• Specific policies apply to Inova TobaccoNET, My Strong Back and Personal Weight Coach Programs. See details here.

Refund exceptions
Fees are transferable or refundable under the following condition(s):

• If a class participant has a documented medical condition verified in writing by a physician. The physician note can be mailed or faxed.
• If a class is canceled due to low enrollment, you have the option to reschedule or receive a full refund.